Please allow up to 12 business days for your order to ship

FAQ

FAQs

Order Processing & Shipping

How do I contact customer service?

If you have an issue or would like information about your order, please email techauthority@qualfon.com . Please be sure to include the following with your inquiry.

  • Order confirmation # (displayed at time of checkout)
  • If you are a Stellantis Dealer, please include your 5-digit Dealer Code
  • If you do not have your order confirmation #, please be sure to include the details of your order. Name, Shipping Address, date ordered and item being ordered.
  • Your question

How long does my order take to process?

Orders placed by 11:59 AM ET on Monday will ship by Friday of that same week via UPS Ground Service. Orders placed on or after 12:00 Noon ET on Monday will ship by Friday of the following week via UPS Ground Service. Orders are shipped from Michigan – so please allow an additional 1-7 business days for delivery after shipment (depending on where you are located in the country).

How do I know if or when my order has been received?

An order confirmation will be presented on the website after checkout and once the order has been completed. This will be the only confirmation Stellantis dealers will receive. All other users who provide an email address upon checkout will also receive an email confirmation with order details once the order has been successfully received (assuming an email address was provided during checkout).

Where can I find tracking information for my order?

Once your order ships, please allow 7-10 days for UPS Ground Service to deliver your order. If your order is not received within 15-20 days after shipping, please feel free to contact customer service at techauthority@quafon.com.

When will my credit card be charged?

Your credit card will be authorized and charged at the time your order is placed.

Managing Your Order

What if I need to change my order?

If you need to update an address, modify an item ordered, or add an item, contact us immediately at techauthority@qualfon.com.
Once an order has been shipped, the order cannot be modified. Please be sure to include the following information with your request:

  • Order confirmation number (displayed at time of checkout).
  • If you are a Stellantis Dealer, please include your 5-digit Dealer Code
  • If you do not have your order confirmation #, please be sure to include the details of your order. Name, Shipping Address, date ordered and item being ordered.
  • What you want changed.

What if I need to cancel my order?

Orders can be canceled for a full refund as long as they have not yet entered the packing process. Please reach out to techauthority@qualfon.com and include the following information with your request:
  • Order confirmation number (displayed at time of checkout).
  • If you are a Stellantis Dealer, please include your 5-digit Dealer Code
  • If you do not have your order confirmation number, please be sure to include the details of your order. Name, Shipping Address, date ordered.
  • Which item(s) you want canceled.

Note: Once an order has been handed off to the shipping carrier, it can no longer be canceled. You will need to wait for it to arrive and initiate a standard return.

Refunds, Returns & Exchanges

Refund Policy

You must email the Mopar Tech Authority customer service center at techauthority@qualfon.com to get directions on how to return a purchase and obtain a Return Authorization Number. Returns will be processed and credits will be posted to your credit card after the process has been completed and the item has been returned.

Return Request

To return an item for a credit or exchange, you must email the Mopar Tech Authority customer service center at techauthority@qualfon.com. Please be sure to include the following with your request.

  • Order confirmation number (displayed at time of checkout).
  • If you are a Stellantis Dealer, please include your 5-digit Dealer Code
  •  If you do not have your order confirmation number, please be sure to include the details of your order. Name, Shipping Address, date ordered, and item or entire order to be returned.
  • State the reason for the return and whether this is a return for a refund or an exchange.

Return Authorization Numbers

Once you contact us to request a return, an associate will email you a form and provide a Return Authorization Number. You will need to enter the RA Number on the form, print the form, and affix it to the package being returned.

All Return Authorization numbers are valid for thirty (30) days after the date issued. Items must be received within this thirty (30) day period for credit. A return reason is required at the time the Return Authorization is created.

Under no circumstances will a Return Authorization Number be issued after 30-days from the date of the original delivery.

Restocking Fee

Shipping charges for returned items (with the exception of returned damaged goods) are your responsibility. An additional restocking fee of 25% will be taken from the original purchase price before the credit is applied. The restocking fee does not apply to original shipping and handling fees.

Exchange Policy

To exchange an item, a refund minus shipping cost will be refunded. You will need to place a new order for the
exchange merchandise and you will be charged for the complete (exchange) order when the order is placed. The
refund/credit for the returned order will be processed after the return has been received.